Welcome to Fitorix Rx LLP, where our commitment lies in delivering outstanding telemedicine services. This refund policy has been designed to address your concerns and ensure transparency in all financial transactions. Please review this policy carefully to understand the conditions under which refunds may be applicable.
1. Refund Eligibility
1.1 Service Criteria
Refunds may be considered under the following circumstances:
- Technical Issues: If service disruptions, technical glitches, or platform-related problems hinder the successful completion of a telemedicine consultation.
- Appointment Cancellations: Refunds may be considered for canceled appointments, as outlined below.
1.2 Cancellation Timeframes
- Cancellations made 48 hours or more before the scheduled appointment may be eligible for a full refund.
- Cancellations made within 24 to 48 hours of the scheduled appointment may qualify for a partial refund.
- Cancellations made within 24 hours of the scheduled appointment may not be eligible for a refund.
2. Refund Process
2.1 Request Submission
To initiate a refund request, please contact Fitorix Rx LLP’s customer support at support@fitorix.com. Clearly explain the reason for your request and provide relevant details, including the appointment date and time.
2.2 Evaluation
Our team will thoroughly review the circumstances of your request.
- For technical issues, we may verify platform logs to identify and resolve system-related problems.
- For appointment cancellations, adherence to the stipulated cancellation timeframes will be assessed.
2.3 Notification
You will be promptly informed of the outcome of your refund request. If approved, we will provide details about the refund amount and the processing timeframe.
3. Refund Exceptions
3.1 Completed Consultations
Refunds will generally not be issued for completed telemedicine consultations, as the service has already been rendered. However, exceptions may be considered in extenuating circumstances, subject to management approval.
3.2 Provider Unavailability
While Fitorix Rx LLP connects users with licensed healthcare professionals, unforeseen provider unavailability may occur. In such cases, we will make reasonable efforts to reschedule the appointment. If rescheduling is not possible, a full refund may be provided.
4. Payment Disputes
4.1 Chargebacks
In case of a payment dispute, we encourage you to contact our customer support before initiating a chargeback with your financial institution. Chargebacks may result in service suspension and could incur additional fees.
5. Changes to Refund Policy
5.1 Notification
Fitorix Rx LLP reserves the right to modify this Refund Policy. Any changes will be communicated to users, and the revised policy will be posted on our website.
6. Contact Us
6.1 Customer Support
For questions, concerns, or further clarification regarding our Refund Policy, please contact Fitorix Rx LLP’s customer support at support@fitorix.com.
By using Fitorix Rx LLP’s services, you acknowledge that you have read, understood, and agree to comply with the terms outlined in this Refund Policy. We appreciate your understanding and cooperation as we strive to deliver exceptional telemedicine experiences.
