1. Scope of Services

• Fitorix Rx LLP provides a telemedicine platform that connects users with licensed healthcare professionals for weight-loss treatments. Our services include video consultations, secure messaging, and other related features aimed at enhancing your healthcare experience.

• Fitorix itself is not a healthcare provider but facilitates access to healthcare professionals.

2. Eligibility

• You must be at least 18 years old to use our services.

• By using our platform, you confirm that all information provided is accurate and that you are legally eligible to receive telemedicine services.

3. Medical Disclaimer

• All medical advice, diagnoses, and treatments are provided by independent licensed healthcare professionals.

• Fitorix does not guarantee the effectiveness of treatments and is not liable for any adverse reactions or medical outcomes.

• Always consult with your healthcare provider before starting any new treatment.

4. User Responsibilities

• You agree to provide accurate health and personal information for consultations.

• You are responsible for following the prescribed treatment and reporting any side effects to your healthcare provider.

• Misuse of the platform, including providing false information, may result in account termination.

5. Privacy and Data Security

Your use of our platform is subject to our Privacy Policy. Key highlights:

• We collect personal and medical data only for providing telemedicine services.

• We comply with HIPAA and state laws to protect your health information.

• We do not sell or share your data without consent, except as required by law.

• For full details, visit our Privacy Policy.

6. Insurance and Payment

• Fitorix does not directly bill insurance. You are responsible for verifying your coverage and submitting claims to your insurer.

• Some insurance providers may not cover telemedicine services; in such cases, you are responsible for the full payment.

• If applicable, we may provide invoices for self-submission to your insurance provider. Refer to our Insurance Coverage Policy for more information.

7. Refund and Cancellation Policy

• Full refunds are available for canceled appointments made at least 48 hours in advance.

• Partial refunds may be issued for cancellations 24-48 hours before the appointment.

• No refunds for cancellations made within 24 hours or for completed consultations.

• Refunds for technical issues are subject to verification.

• Refer to our Refund Policy for detailed terms.

8. Prohibited Activities

When using Fitorix, you agree NOT to:

• Provide false medical information.

• Attempt to obtain medication without a valid prescription.

• Disrupt our platform’s functionality through hacking or unauthorized access.

• Use our platform for any illegal activity.

9. Limitation of Liability

• Fitorix is not liable for any medical outcomes, treatment effectiveness, or prescription errors.

• We are not responsible for technical disruptions affecting service availability.

• Our liability is limited to the amount paid by you for the service in dispute.

10. Termination of Services

Fitorix reserves the right to suspend or terminate your access if:

• You violate these Terms.

• You engage in fraudulent or abusive behavior.

• You misuse telemedicine services.

11. Dispute Resolution & Governing Law

• All disputes shall be resolved through binding arbitration under [Jurisdiction] law.

• By using our services, you agree to waive your right to a lawsuit in court.

12. Updates to Terms

We may modify these Terms periodically. Continued use of our services after updates constitutes acceptance of the revised Terms.

13. Contact Information

For questions, concerns, or legal inquiries, please contact us at:

• Email: support@fitorix.com

• Phone: 888-897-8557